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Company focuses on staffing call center jobs in Chicago

Posted on September 9, 2012

Advanced Resources, a Chicago staffing agency, has created a new division that will focus on staffing for call center jobs in Chicago, among other locations.

The talent solutions provider has introduced their new Call Center staffing specialty arm.

This specialized team of recruiters will focus on identifying and recruiting call center talent.

Advanced Resources said they developed their Call Center specialty to help clients overcome some of the biggest challenges related to recruiting call center talent. Finding candidates who will succeed in a call center environment can be difficult.

The company cited the fact that 64% of U.S. call centers now find it a “major struggle” or “somewhat of a challenge” to find quality applicants for call center positions. With an average turnover of 30%, the high churn in call center positions can cost companies anywhere from $3,000 – $15,000 per candidate to recruit, hire, and train.

“Advanced Resources uses a specific Call Center Success Profile that details the core competencies, skill sets, and personality traits required of Call Center professionals. Our targeted marketing and recruitment strategies help us identify the best pools of talent, and our customized screening processes ensure that we are only pursuing the best candidates, “ said Rich Diaz, Advanced Resources’ President. “We have added additional recruitment power to our team and our Call Center methodologies help our clients hire better talent, more quickly, and with higher rates of success.”

Advanced Resources provides talent acquisition and workforce business solutions for a wide variety of industries in the Chicagoland area.

The Chicago Tribune named Advanced Resources as one of Chicago’s “Top 100 Employers” in 2010 and 2011, and the Inavero Institute named Advanced a “Best of Staffing” company in 2010, 2011, and 2012