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Call center hiring for customer service jobs in Chicago

Posted on April 15, 2012

QCSS Inc. said this week it is partnering with Michelle Obama’s recent initiative to hire people from military families for customer service jobs in Chicago.

First Lady Michelle Obama spoke out in Washington about the progress of the Joining Forces campaign – an initiative set out to help support military families and veterans across the U.S. The year-old campaign is actually backed by the White House and is supported by key public figures, including: Steven Spielberg, Tom Hanks and Oprah Winfrey.

The largest area of the program is to create jobs near or around military bases or virtual (home-based) positions. The speech Mrs. Obama delivered recognized several organizations that have played a vital role in the progress of Joining Forces. A particular organization that was commended for their efforts was jobs4america.

Jobs4america is a coalition of call centers that have pledged over 15,000 jobs specifically for the spouses and families of those in the military over the next 2 years. The coalition recognized that military families are 10 times more likely to move across state lines than civilian families – and because of this, they set out to create a network of contact centers to offer flexible scheduling, easy transfers from one contact center to another in an event of relocation, as well as in-depth training and career growth opportunities.

Companies involved in the effort include jobs4america coalition members: Alpine Access, Arise Virtual Solutions, DialAmerica, Etech Global Services, Hilton Worldwide, Prosperity America, Quality Contact Solutions, Agility Marketing, Incept Results, QCSS, SP Data, and Veterans Contact Center.

Of these members – QCSS, a Chicago land call center and telemarketing firm, has made their pledge to reserve a portion of new hires specifically for this program. With an expansion underway, QCSS plans on opening a new 100+ seat smart center this summer, which may also allow the opportunity for additional remote/virtual agents.